Privacy Policy

2025-01-27

At MigrateMate UG (haftungsbeschränkt) ("MigrateSpace", "we", "our", or "us"), your privacy is a priority.

This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our services via https://migratespace.com and any affiliated platforms.

We are committed to handling your personal data with transparency and in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Who we are

If you have any questions or requests regarding this Privacy Policy or your data contact:

MigrateMate UG (haftungsbeschränkt)
Schönhauser Allee 172
10435 Berlin, Germany
Email: hello@migratespace.com

2. What Data We Collect

Depending on how you use our services, we may collect the following types of data:

Account Information: Name, email address, and billing details.
User Interactions: Inputs provided to the AI (e.g., questions, uploaded documents).
Technical Data: Device information, browser type, IP address, cookies, and usage statistics.
Communication Data: Correspondence between you and MigrateSpace (e.g., support emails or feedback).
API User Data: If you access MigrateSpace through an integrated platform (e.

3. How We Use Your Data

We use your personal data to:

Provide, maintain, and improve the MigrateSpace platform.
Respond to your queries and support requests.
Authenticate and manage your account and billing.
Send product updates or relevant communications (you can opt out at any time).
Analyze anonymised and aggregated usage patterns to improve the AI system.

Note: In limited cases, we may review conversations flagged for safety or reported as problematic to ensure system integrity.

4. Data Storage and Retention

Data is processed and stored securely in compliance with GDPR.

We retain your data only as long as necessary for the purpose it was collected.

You may request deletion of your data at any time by contacting us at hello@migratespace.com.

5. Data Sharing and Third Parties

We do not sell your personal data to third parties.

We may introduce you to third-party service providers (e.g., an Insurance partner) only when:

Your queries suggest that such a service may be helpful.
The recommendation is relevant, optional, and clearly disclosed.

In such cases, no personal data is shared with partners unless you choose to engage with them directly.

6. Use of Uploaded Documents

If you upload documents to the platform:

They are used only for processing your queries.
Any data from such uploads is anonymised before being used for internal analysis or model improvement.

We do not disclose, publish, or share uploaded documents.

7. Your Rights Under GDPR

As a user in the EU, you have the following rights:

Access: Request a copy of the personal data we hold about you.

Rectification: Correct inaccurate or incomplete data.

Erasure: Request deletion of your data ("right to be forgotten").

Restriction: Limit how we process your data.

Portability: Request your data in a structured, machine-readable format.

Objection: Object to specific types of data processing.

You can exercise these rights by contacting hello@migratespace.com.

8. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Improve website performance and user experience.
Track website analytics and engagement (e.g., via tools like Google Analytics).

You will be notified about cookies on your first visit and can manage preferences at any time.

9. Email Communications

By signing up for MigrateSpace, you agree to receive:

Transactional emails (e.g., receipts, billing updates).
Product announcements or updates (you may unsubscribe at any time).

We do not send spam or unrelated third-party marketing.

10. Data Security & Transfer

We apply strict security measures to safeguard your data, including:

Encryption during data transmission.
Secure server infrastructure.
Access controls and internal data protection protocols.

Despite these efforts, no system is entirely immune to risk. We encourage you to use strong passwords and notify us immediately if you suspect unauthorized access to your account.

If we transfer your data outside the EU/EEA, we will ensure appropriate safeguards are in place, in line with GDPR (e.g., Standard Contractual Clauses or adequacy decisions).

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Privacy policy